Just one police force in UK hits 999 response targets, data shows

Only one police force in the UK is meeting the target of answering 90% of 999 calls within 10 seconds, new data shows.

Von and Somerset Police were the only police to meet the standard, according to national statistics released for the first time by the Home Office.

Forty-three police forces failed to make it in the six months of November 2021 and April 2022.

In total, 71% of 999 calls were answered within 10 seconds.

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Home Secretary Priti Patel said ‘the public deserves to know that their local police will be at the end of the phone’ (Danny Lawson/PA)

Humberside Police recorded the worst number, with just 2% of calls answered in less than 10 seconds. South Yorkshire Police answered 17%, Durham Police 41%, North Yorkshire 44% and Gloucestershire 49%.

Police Scotland aims for an average response time of less than ten seconds and recorded 10.1 over the period.

Home Secretary Priti Patel said “the public deserves to know that their local police will be at the end of the phone, ready to spring into action in seconds to protect them from harm”.

“Essentially, publishing this data is about raising the standards even further in our incredible emergency services so that the public can have complete confidence in the police’s ability to save lives and keep our streets safe,” she added. to.

Essentially, publishing this data is about pushing the standards even further in our incredible emergency servicesInterior Minister Priti Patel

“We can now see where the armed forces excel and where critical improvements are needed and I thank the police for their commitment to ensure we maintain the best emergency services in the world.”

National Police Chief’s Council (NPCC) leader for contact management, Assistant Chief Constable Alan Todd, said a delay in transferring calls could contribute to waiting times, but “this is not for a citizen to fix”.

“We want the public to have access to the data as part of an open and transparent police response,” he added.

“This is the first time that the police and the public have been able to see the time it takes to answer 999 calls, from the call made by the public, it is connected to the police by BT and local providers, to the is answered by police call-handlers.”

Association for Police and Crime Commissioners local police chiefs Alison Hernandez and Jeff Cuthbert said the data showed “demand for police work and the number of phone calls” across the country.

This is the first time police and the public have been able to see the time it takes to answer 999 calls from the public’s callAssistant Chief Constable Alan Todd

“Police and Crime Commissioners are committed to supporting excellence in policing and will use this data to make continuous improvements and hold the police accountable on behalf of the public,” she added.

It comes after the BBC reported that freedom of information requests from 22 police forces in England and Wales suggested officers are now 28% slower to attend first-degree emergencies.

This equates to an average of three minutes longer to arrive at serious incidents.

The BBC said responses from 19 armed forces in England and Wales suggested they were 44% slower to get to serious incidents than in 2013.

The broadcaster also reported that the number of recorded crimes leading to an indictment or subpoena for an offender fell for the past seven years in a row, until March 2021. Between 2015 and 2021, it fell by 40%.

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