Irish emergency call system ‘out of order for over an hour’

Ireland’s emergency call system was down for over an hour on Tuesday morning, it has been confirmed.

The service was unable to handle emergency calls to 999 and 112 between 1 AM and 2.15 AM on Tuesday.

In a statement, the Ministry of Environment, Climate and Communications said the outage affected about 227 callers.

All involved received a follow-up call from An Garda Siochana.

The department was made aware of the issue by BT Communications Ireland Ltd (BTCIL), which has a contract to provide the Emergency Call Answering Service.

Minister Ossian Smyth, who has been notified of the outage, said the ministry has now requested a detailed and comprehensive report from BTCIL on the incident.

While the immediate priority is to ensure there is no risk of a similar occurrence in the future, Mr Smyth said the department will determine the precise circumstances that led to the service interruption and then, in consultation with his legal advisers, the consequences under the contract.

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