Alanis Morissette canceled her performance at the Leeds First Direct Arena minutes before the show was set to start on Friday night.
The Canadian-American singer-songwriter was due to take the stage as part of her UK tour, but announced shortly after 6pm that she couldn’t perform – after the doors had already opened.
Some stunned fans got the news via text message.
In a message to her fans, Alanis said: “I feel so sad that I have to cancel tonight’s show in Leeds.
“All the range of my voice is gone today, I thought I could carry on like we did last night.
‘But it’s gone. I love you and I’m so sorry and I know I’ll see you again soon.’
Cardholders use social media to express their disappointment.
In a new statement released to YEP, First Direct Arena said the show would not be rescheduled.
An arena spokesperson said: “Unfortunately, there are no plans to reschedule this event and all customers will be refunded.”
Some fans expressed anger at a similar situation resulting in a new date in Manchester but not Leeds.
Graeme Tuck, 55, traveled from Hartlepool to the show.
He waited “more than two years” for the next Covid postponement.
He had booked an expensive hotel and traveled down for the show before getting the news of the cancellation via text message.
Graeme said the cancellation was “a bit of a kicker” and hoped it would be rescheduled.
Speaking to the YEP, he said: “We were traveling from Hartlepool and had booked an overnight stay.
“The hotel cost just under £200.
“I understand these things happen, but to cancel rather than reschedule is a bit of a kicker.
“All the money wasted and we don’t get to see the show.”