90% of citizens’ satisfaction with the “Ministry of Foreign Affairs” response to emergency communications outside the country during the Eid al-Fitr holiday

The Ministry of Foreign Affairs and International Cooperation has made every effort to prepare the working teams in the country and its representative missions abroad to respond to the emergency communications of the country’s citizens abroad during Eid Al-Fitr -holidays.

This is in line with the forward-looking vision of the wise leadership of the UAE to provide support and assistance to the citizens of the country around the world.

To ensure the speed of response, the Ministry has assigned an emergency line to respond to emergency calls from citizens of the country abroad where the citizen can file a report by dialing 0097180024 so that communications can be handled through a response system designed to support to the highest standards, in coordination with the country’s representative missions abroad and the relevant ministries. The call center and the operations center.

Abdulaziz Talib Al-Habsi, director of Citizens Affairs, emphasized the willingness of the ministry to use the best technologies and tools that would shorten the response time to emergency communications of the country’s citizens abroad, as 96% of calls are received within less than 10 seconds was answered.

He also emphasized that the ministry has a team dedicated to monitoring the performance of the teams and evaluating their response speed, and has provided an integrated team to communicate with citizens to ensure they receive the required support. and to measure their satisfaction with the service provided, which reached 90% during the holiday season.

In order to facilitate access to the latest information and procedures and to meet the requirements of citizens who are citizens, the Ministry has gathered all the services and information about them in one place through the Emirati Traveler section, which can be accessed through the website. www.mofaic.gov.ae and on the smart application UAEMOFAIC where the page contains Contains integrated information on travel advice for each destination, which provides an interactive map to facilitate the implementation of the instructions and precautions at the desired destination during the Covid-19 pandemic.

The Ministry of Foreign Affairs and International Cooperation remains fully prepared to serve the Emirati traveler, and in order to maintain his safety and security during his travels, the Ministry provides the “My Presence” service, which facilitates communication with him in case of crises and emergencies with the aim of helping him and coordinating his return to the country. It is preferable for all family members to register with my attendance service before traveling as the registration for the service only requires 3 steps.

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